Contact Us
Contact Us
Thank you for your interest in Opayi. Our priority is to provide clear, timely, and trustworthy assistance to users, developers, and partners. Use the sections below to connect with the appropriate team. For immediate assistance, you may also reach us at [email protected].
General Inquiries
For questions about accounts, billing, product features, or business collaborations, our general inbox is monitored during business hours. We respond to inquiries in the order they are received and prioritize time-sensitive matters for active customers wherever applicable.
- Business hours: Monday–Friday, 9:00–17:00 in your local time zone.
- Typical first reply: within 1–2 business days for standard requests; acknowledgement within 4 hours for urgent issues.
Submit a message using the form below, or email [email protected] with a concise subject line and a brief description of your inquiry.
Developer Submissions
Opayi actively invites technical contributions, integrations, and ecosystem proposals from developers and partners. This channel covers API access, SDK integrations, plugins, and other collaboration opportunities. Submissions are evaluated against our platform roadmap, security standards, and compatibility criteria.
- Request types: API integrations, SDKs, plugins, extension ideas, and partner integrations.
- Required information: project name, a brief overview, repository link, example use case, and preferred contact method.
- Review timeline: initial triage within 2–3 business days; security and architecture reviews may extend timelines.
To initiate a submission, use the form below or email [email protected] with the subject line “Developer Submission: [Your Project Name]â€.
Response times and commitments
Opayi maintains transparent timelines to keep stakeholders informed. Our commitments scale with the priority and severity of each request and adapt to global business hours.
- General inquiries: acknowledgement within 4 business hours; initial reply within 1–2 business days for non-urgent matters.
- Critical incidents: acknowledgement within 1 hour; initial response within 2 hours; ongoing updates as needed.
- Developer submissions: triage within 2–3 business days; coordination with product and security teams as necessary.
Note that timelines may shift during holidays or peak periods. For urgent needs, please reference regional escalation options or begin with the general inquiries channel so we can route promptly to the appropriate team.
Alternatively, contact us at [email protected].
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